Refund & Cancellation Policy

Last updated: 30 October 2026

This policy explains when you can get your money back for a Craftable plan or credit top-up. We've kept it short and simple.

What you're buying

Craftable plans (Starter ₹299, Pro ₹499 and Maxx ₹799 a month) and credit top-ups are digital services, paid by UPI. Your plan and credits are added to your account automatically as soon as the payment is confirmed, and you can start using them right away. One-time credit top-ups follow the same rules as plans.

When payments are not refundable

Because the service starts immediately, payments are generally non-refundable once you've used any of the plan's credits or features. If you paid and haven't used anything yet, write to us and we'll look at it case by case.

When you get a full refund

• Duplicate charge: you were charged twice for the same plan or top-up.
• Plan not activated: the money left your account, but your plan or credits were not added.

In either case, email us within 7 days of the payment with the email address of your Craftable account and the UPI transaction ID (also called UTR or UPI reference number, shown in your UPI app). We'll check it and either activate your plan or refund you in full, whichever you prefer.

Failed AI builds and edits

You don't need to ask for these. If an AI build or edit fails, or the AI's answer couldn't be applied to your project, the credit is given back to your account automatically.

Cancelling

• You can stop any time. Plans do not renew automatically, and we never charge you again unless you choose to pay again.
• Your plan stays active until the end of the 30 days you paid for. Credits you've paid for don't expire.
• There's no cancellation fee and nothing to switch off.

How refunds are paid

Approved refunds go back to the same UPI account you paid from. They usually arrive within 5–7 working days, depending on your bank.

Contact

For refunds, payment problems or questions, email craftabledev@gmail.com with your account email and, for payment issues, the UPI transaction ID. See also our Terms of Service.